At Rajsab, we are committed to ensuring a premium and satisfying shopping experience. Please review the following policy to understand our guidelines regarding returns, refunds, and cancellations.
Return Eligibility
Return Window
You may initiate a return request within 3 days of receiving your order.
Eligible Returns
Returns are accepted only in the following cases:
-
Damaged item received
-
Defective product
-
Wrong product delivered
Note: Returns are not accepted for items delivered in perfect condition.
Condition Requirements
To qualify for a return:
-
Items must be unused, unwashed, and unworn
-
Original tags and packaging must be intact
-
Products must be in resalable condition
Non-Returnable Orders
We do not accept returns for:
-
Products purchased during sales, promotional offers, or clearance campaigns
-
Customized or personalized products
-
Innerwear or hygiene-sensitive items
-
Items that are used, worn, washed, or missing original tags and packaging
Return Process
To initiate a return, please contact us on WhatsApp at +91 97379 95615 with the following details:
-
The word “Return” or “Exchange”
-
Your Order Number
-
A brief reason for return
-
Clear photo or video proof (mandatory for damaged or defective products)
Important: Return requests made via Instagram, email, or other platforms will not be accepted.
Return Shipping
-
Customers are responsible for return shipping charges.
-
Use a reliable, trackable, and insured courier service for return shipments.
-
Rajsab will not be liable for any loss or damage during return transit.
Refund Process
Once the returned product is received and inspected, you will be notified via WhatsApp or email.
If approved, the refund will be processed within 5 to 7 business days to the original payment method.
-
For Prepaid Orders: Refunds are credited directly to the payment source.
-
For COD Orders: Refunds are processed via UPI or bank transfer after confirmation.
Exchange Policy
Rajsab does not offer direct product exchanges.
To receive a different product or size, please complete the return process (if eligible) and place a new order through www.rajsab.in.
Cancellation Policy
-
Orders may be cancelled only before dispatch.
-
Once an order has been shipped, it cannot be cancelled or modified.
-
For prepaid orders, approved cancellations will be refunded within 3 – 5 business days to the original payment method.
To request a cancellation, contact us immediately on WhatsApp: +91 97379 95615.
Note: Cancellation eligibility depends on the order’s processing status at the time of request.
Contact Us
For any questions, concerns, or assistance, our support team is here to help:
📧 Email: customercare.rajsab@gmail.com
📲 WhatsApp: +91 97379 95615
